Hi! My name is Itiah Thomas, and I'm a UX/UI Designer specialising in research & design of delightful experiences for users that are mutually beneficial for businesses.
What I do
I apply human-centred design processes and methodologies to conduct, synthesise, document & present insights from extensive customer research. I collaboratively ideate, strategise, prioritise & validate a technically feasible offering that benefits the customer & accomplishes business goals. I create wireframes to low-high fidelity interactive & responsive website & mobile app prototypes.
Why I do it
I transitioned to user experience research & design to apply my natural inclinations- removing roadblocks, identifying & solving problems, synthesising information quickly, being curious and interacting with people- to discovering & projecting users’ voices, ultimately producing growth.
How I do it
I start every project with a roadmap so everyone is aligned on expectations and targeted milestones, even if the plan needs to evolve throughout throughout the life of the project.
I ask questions to clarify what the client wants to achieve & their requirements to develop a scope of work, and what would enhance the experience for users. I conduct, synthesise, document & present insights from qualitative & quantitative customer research.
I evaluate what may already exist in the organisation and in the market to see if prior solutions can apply or be evolved to fit the current problem. Then I go to the drawing board to draft ideas. I identify, prioritise & validate opportunities for enhancing existing & creating new designs.
I create wireframes to low-high fidelity interactive & responsive prototypes. I wire-frame in a digital format early in the design process so that I can iterate elements quickly and add basic interactions to prepare for testing.
I measure and test initial iterations with users as early as possible, and use their feedback to iterate versions of the proposed solution.
I prepare final assets to tell the story of the research & design process, findings, resolutions and next steps. Then I reflect on what I learned, what went well and what could have been improved.
Why I stand out
I rapidly build rapport with people and synthesise information to create clarity & consensus in complex situations.
Confident yet charismatic, I keep people energised & on task. Due to my proactive, organised & collaborative nature, I thrive working with others and autonomously.
Having lived in 3 countries and visited 53+ over 6 continents, I adapt quickly to new environments and bring a worldly perspective.
Where I've been
I have 11 previous years of transferrable project and design management experience as a contractor & client representative in the public & private sectors. I’ve repeatedly delivered multi-million dollar construction projects within time & budget to satisfied stakeholders. I have experience working in distributed teams, startups, large commercial organisations, and have led my own businesses.
Where I'm going
I am always excited to work with creative people and clients striving to improve their offerings for the benefit of their consumer’s and employee’s experience.
Google & Microsoft Suites