Itiah's Welcome
Hi! My name is Itiah Thomas, and I'm a UX/UI Designer specialising in research & design of delightful experiences for users that are mutually beneficial for businesses.

Work I've done

What I do

Lightbulb

I apply human-centred design processes and methodologies to conduct, synthesise, document & present insights from extensive customer research. I collaboratively ideate, strategise, prioritise & validate a technically feasible offering that benefits the customer & accomplishes business goals. I create wireframes to low-high fidelity interactive & responsive website & mobile app prototypes.

Why I do it

Horn

I transitioned to user experience research & design to apply my natural inclinations- removing roadblocks, identifying & solving problems, synthesising information quickly, being curious and interacting with people- to discovering & projecting users’ voices, ultimately producing growth.

How I do it

01
Plan

I start every project with a roadmap so everyone is aligned on expectations and targeted milestones, even if the plan needs to evolve throughout throughout the life of the project.

02
Explore

I ask questions to clarify what the client wants to achieve & their requirements to develop a scope of work, and what would enhance the experience for users. I conduct, synthesise, document & present insights from qualitative & quantitative customer research. 

03
Ideate

I evaluate what may already exist in the organisation and in the market to see if prior solutions can apply or be evolved to fit the current problem. Then I go to the drawing board to draft ideas. I identify, prioritise & validate opportunities for enhancing existing & creating new designs.

04
Iterative Design

I create wireframes to low-high fidelity interactive & responsive prototypes. I wire-frame in a digital format early in the design process so that I can iterate elements quickly and add basic interactions to prepare for testing.

05
Iterative Test & Measure

I measure and test initial iterations with users as early as possible, and use their feedback to iterate versions of the proposed solution.

06
Wrap Up

I prepare final assets to tell the story of the research & design process, findings, resolutions and next steps. Then I reflect on what I learned, what went well and what could have been improved.

Why I stand out

consensus

I rapidly build rapport with people and synthesise information to create clarity & consensus in complex situations.

Team

Confident yet charismatic, I keep people energised & on task. Due to my proactive, organised & collaborative nature, I thrive working with others and autonomously.

Worldly

Having lived in 3 countries and visited 53+ over 6 continents, I adapt quickly to new environments and bring a worldly perspective.  

Where I've been

Ruler

I have 11 previous years of transferrable project and design management experience as a contractor & client representative in the public & private sectors. I’ve repeatedly delivered multi-million dollar construction projects within time & budget to satisfied stakeholders. I have experience working in distributed teams, startups, large commercial organisations, and have led my own businesses.

Where I'm going

Plane

I am always excited to work with creative people and clients striving to improve their offerings for the benefit of their consumer’s and employee’s experience. 

Technical Skills

Design Competencies

UX Research
Workshop Facilitation
Wireframing
Prototyping
User Testing
Engineer Collaboration

Design Tools

Sketch
Figma
InVision
Axure
AdobeXD
Marvel

Comms, Planning & Documentation

Confluence/Jira/Favro
Slack/Teams
Video Conferencing
Trello/Airtable/Asana
Miro/Mural
Google & Microsoft Suites

Web

WordPress/Sitecore/SharePoint
Shopify/WooCommerce
HTML/CSS knowledge

Surveys & Interviews

Google Forms
Typeform/SurveyMonkey
Dovetail

Design Processes

Agile
Lean
Waterfall