Smart building responsive web & mobile applications
I co-planned and co-led remote workshops with stakeholders to gather & prioritise requirements to create job stories.
I am co-designing, prototyping and user testing for a new smart building responsive web & mobile applications, including collaborating with engineers & negotiating design finalisation with the Product Owner.
Data Visualisation & Member Creation Process Enhancement
I engaged the client and our developers while redesigning the member scoring widget which involved PowerBI components so that the data visualisation presented required information more clearly, leading to a more cohesive and modern refresh.
I led workshops with the client to elaborate on their requirements. Then I analysed and made recommendations to improve the user flow for adding new members, assigning appropriate membership costs and the set up for digital contract signing which led to the adoption of a more seamless user experience for employees.
Presales Knowledge portal
My project team was tasked with building a central presales knowledge portal across 4 regions of the digital business to source collateral & resources so teams could more easily create tender responses.
I generated insights from the 20+ interviews of internal stakeholders, created card sorting & treejack exercises and reviewed existing bid libraries to understand how teams were approaching bids & organising their information. I co-created the information architecture, created the Sharepoint portal prototype design, wrote the usability testing script, organised & conducted usability testing, debriefed participants, and recommended the way forward on features for the developer and project manager to execute the final designs for the project close out.
Survey Creation & insight generation
I surveyed 20 & remotely interviewed 17 international client executive and subject matter experts to uncover how they used their current CRM platform. I presented findings in a digestible manner within project status meetings and the final report, contributing to recommendations on how they could improve usage before merging the CRM platforms for two business entities and introducing a new country into the CRM platform.