I co-planned and co-led remote workshops with stakeholders to gather & prioritise requirements to create job stories for a new smart building responsive web & mobile applications.

I also co-designed, prototyped and usability tested designs, including collaborating with engineers & negotiating design finalisation with the Product Owner.

My project team was tasked with building a central presales knowledge portal across 4 regions of the digital business to source collateral & resources so teams could more easily create tender responses.

I generated insights from the 20+ interviews of internal stakeholders, created card sorting & treejack exercises and reviewed existing bid libraries to understand how teams were approaching bids & organising their information. I co-created the information architecture, created the Sharepoint portal prototype design, wrote the usability testing script, organised & conducted usability testing, debriefed participants, and recommended the way forward on features for the developer and project manager to execute the final designs for the project close out.

I surveyed 20 & remotely interviewed 17 international client executive and subject matter experts to uncover how they used their current CRM platform. I presented findings in a digestible manner within project status meetings and the final report, contributing to recommendations on how they could improve usage before merging the CRM platforms for two business entities and introducing a new country into the CRM platform.