I co-planned and co-led remote workshops with stakeholders to gather & prioritise requirements to create job stories for a new smart building responsive web & mobile applications.

I also co-designed, prototyped and usability tested designs, including collaborating with engineers & negotiating design finalisation with the Product Owner.

I generated requirements for a HoloLens device app proof of concept to make it easier for their field services division to identify the location of the utility requiring maintenance, complete quality assurance checklists and communication with the office.

I created a dynamic survey and surveyed 20 & remotely interviewed 17 international client executive & subject matter experts to uncover how they used their current CRM platform. I presented findings in a digestible manner within project status meetings and the final report, contributing to recommendations on how they could improve usage before merging the CRM platforms for two business entities and introducing a new country into the CRM platform.

I helped a superannuation fund uncover & prioritise improvements to their client microportals.

My project team was tasked with building a central presales knowledge portal across 4 regions of the digital business to source collateral & resources so teams could more easily create tender responses.

I generated insights from the 20+ interviews of internal stakeholders, created card sorting & treejack exercises and reviewed existing bid libraries to understand how teams were approaching bids & organising their information. I co-created the information architecture, created the Sharepoint portal prototype design, wrote the usability testing script, organised & conducted usability testing, debriefed participants, and recommended the way forward on features for the developer and project manager to execute the final designs for the project close out.